Ratna Wardani, Fendy Suhariadi, Dwi Ratmawati, Yaya Mulyana
The study aims to (1) determine the influence of readiness for change towards championing behaviour to implement the Community Health Centre Information System (CHCIS) and (2) determine the factors of developing readiness for change. The study used a cross-sectional survey design to collect data among 254 health workers with the responsibility to report the CHCIS. The data were analysed using Structural Equation Modelling (SEM) and the Smart Partial Least Squares (SmartPLS) software. Resultantly, performance expectancy and communication’s quality significantly influenced readiness for change, while readiness for change mediated championing behaviour and its components. The results presented the importance of using the new CHCIS that facilitates and increases health workers’ work productivity, which affects their behaviour to fight for the new system implementation. The study enhances understanding of championing behaviour while emphasizing the interrelationships between factors of the change process and technological elements.
Championing; change; communication; expectancy; organization; performance
Cite this paper
Ratna Wardani, Fendy Suhariadi, Dwi Ratmawati, Yaya Mulyana. (2022) The Role of Individual Readiness as the Mediator Between Communication’s Quality and Performance Expectancy on Championing Behaviour. International Journal of Economics and Management Systems, 7, 498-509