Fasika Bete Georgise, Aman Hebana Heramo, Habte Bekele
Improving Automotive Service Through E-logistics: a Case of Moenco Hawassa, Ethiopia
E-logistics is relatively a new industry has been gained momentum since the emergence of computerized global market and internet in particular E-Commerce. The integration of IT with logistics management is becoming a prerequisite for good logistic management hence the development of E-logistics. The purpose of this study was to determine the effects of E-logistics on logistics performance in order to improve automotive service industry by taking up this technology. The problems have been observed in automotive service was traditional way of service, longer lead times and low customer service level, which highly affects the customer; results major economic impact on the company. So these existing problems can be rectified by using E-logistics that can serve to increase integration of operation and customer service level.In order to meet the key objectives of the research, qualitative and quantitative methods and combination of primary and secondary sources of data have been used. Primary data was collected using observation, interview and questionnaires. A majority of the respondents were being selected from the departments who were directly involved in administering of E-logistics within the company. After the fieldwork, the data was coded and tabulated by use of tables and charts. Data analysis was done using Statistical Package for Social Sciences (SPSS version 25.0). The results provided support for the conceptual frame work, the E-logistics has a positive influence on theperformance of the company and adopt it in order to be morecompetitive in the service business.
E-logistics, E-commerce, IT,automotiveservice improvement, Hawassa
Cite this paper
Fasika Bete Georgise, Aman Hebana Heramo, Habte Bekele. (2020) Improving Automotive Service Through E-logistics: a Case of Moenco Hawassa, Ethiopia. International Journal of Economics and Management Systems, 5, 21-40