The Role and Impact of Management Information Systems in the Banking Sector: Enhancing Operational Efficiency & Customer Satisfaction

AUTHOR(S):

Md. Mominul Islam, Golam Mehadi, Hossain Jaman Sohag, Kayeem Uddin

TITLE

The Role and Impact of Management Information Systems in the Banking Sector: Enhancing Operational Efficiency & Customer Satisfaction

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ABSTRACT

This study investigates the transformative impact of Management Information Systems (MIS) within the banking sector, emphasizing operational efficiency and customer satisfaction. This qualitative study synthesizes findings from previous literature and examines the essential roles of Management Information Systems (MIS) in process automation, decision-making enhancement, and the promotion of customer-centric services. The study highlights how Management Information Systems enhance banking operations via real-time data integration, predictive analytics, and automated reporting, thereby lowering costs and optimizing resource allocation. The methodology employs a PRISMA-based approach, focusing on recent studies from 2024 onward to analyze MIS in the banking sector for efficiency and customer satisfaction. A thorough examination of 389 publications obtained from databases like Scopus, Google Scholar, and Scimago for detailed qualitative analysis. Moreover, MIS’s ability to customize banking services, enhance multi-channel accessibility, and facilitate risk management illustrates its influence on client satisfaction. The research also underscores obstacles including elevated installation expenses, interaction with existing systems, and cybersecurity vulnerabilities. These findings demonstrate the critical importance of MIS in fulfilling the digital transformation requirements of banks while indicating potential avenues for future research, such as empirical investigations and the examination of upcoming technologies like AI and blockchain. This study enhances comprehension of how Management Information Systems may maintain competitiveness and foster innovation in contemporary banking.

KEYWORDS

Management Information Systems, Operational Efficiency, Customer Satisfaction, Risk Management, Banking Innovations, driving efficiency, security, and customer satisfaction

Cite this paper

Md. Mominul Islam, Golam Mehadi, Hossain Jaman Sohag, Kayeem Uddin. (2025) The Role and Impact of Management Information Systems in the Banking Sector: Enhancing Operational Efficiency & Customer Satisfaction. International Journal of Economics and Management Systems, 10, 274-290