Ellen C. Daniels, Jon Bryan Burley, Trisha Machemer, Paul Nieratko



Theme Park Queue Line Perception

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landscape architecture, environmental design, environmental behavior, environmental psychology


The purpose of this study is to investigate factors influencing people’s perception of wait time in a theme park attraction queue (waiting line). Theme park designers can create a sense of suspended reality within the theme park to provide a positive perception and enhanced experience for their guests. This study presents an investigation to measure the suspended reality satisfaction in the design around the queue areas at Walt Disney World. This study attempts to determine if providing more suspended reality in the designed queue environment has an affect on guest perceptions of a shorter wait time than actual wait time. Using Friedman’s statistical test, the results show some significance (p-value of 0.025) between the design efforts and shorter wait times perceived, but no significant difference in the multiple comparison test (p-value > than 0.10). However, there is a relationship found between time of day and guest perception using Kendall’s statistical test that suggests that as the day goes on people perceive longer wait times (p-value less than 0.005). Theme park fatigue may be a significant factor in the perception of the wait time while standing in the queue line.

Cite this paper

Ellen C. Daniels, Jon Bryan Burley, Trisha Machemer, Paul Nieratko. (2017) Theme Park Queue Line Perception. International Journal of Cultural Heritage, 2, 105-118