AUTHOR(S): 

Ahmad Mosa, Hazem. M. El Bakry, Samir M. Abd El-Razek, Sajjad Q. Hasan, Nikos Mastorakis

TITLE

An Efficient Approach for Improving the Quality of E-Governmental Services

KEYWORDS

Service Oriented Architecture, E-government, Cloud computing, E-service, Cloud service

ABSTRACT

E-government has a lack of investment over financial and organizational perspectives regards to the mechanism provided for supporting government services. There are many key challenges such as integrated database centers, interoperability, and quality of service. The proposed framework has great enhancement impact over investment including financial and organizational issues. Furthermore, the proposed framework setups different impacts to handle quality of service, service level agreement and pas as use based on cloud infrastructure. It is fully private for the government itself. In addition, it provides services to the general public through the instances. This results in a speedy and easy access to the services provided by the government at the lowest possible error ratio. Moreover, it allows various government units to increase efficiency, reduce costs, and provide potentially better customer service.

Cite this paper

Ahmad Mosa, Hazem. M. El Bakry, Samir M. Abd El-Razek, Sajjad Q. Hasan, Nikos Mastorakis. (2016) An Efficient Approach for Improving the Quality of E-Governmental Services. Internet of Things and Web Services, 1, 116-127