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AUTHOR(S): Rohana Ahmad Shimi, Rudzi Binti Munap, Nur Nadiah Binti Mahbob, Chen Hong Lim, Ng Wen-Li Elaine, Loh Sin Yee Josephine, Xiao Mei Ong, Loon Eng Tai
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ABSTRACT The aim of the research is to determine the most effective methods for motivating individuals to perform at their peak level inside a firm. By and large, performance refers to how a person performs their job obligations, completes assigned tasks, and behaves in the workplace. The quality, quantity, and efficiency of work is then utilized to evaluate their job performance on the job. In general, sales personnel are motivated by commission and bonuses to perform their basic jobs; yet is monetary gain the only reason that motivates these sales employees to’ sacrifice' and still remains motivated for the firm for which they work? This brings us to the research's problem statement: "Does the relationship between extrinsic factors and job performance actually help inspire bank sales staff?" As a result, this demonstrates why it may be necessary to consider non-financial factors in motivation. In this research, two theories, Herzberg's Two Factor Theory and Vroom Expectancy Theory, were applied to the question stated in the statement of the problem. This study also examined the many extrinsic elements that can affect an employee's level of motivation. The primary purpose of this study is to ascertain the relationship between salary, advancement, and working conditions and job performance for sales-related personnel in the banking industry, as mediated by motivation. The researchers conducted an empirical investigation in the banking industry to serve as a case study for this research. 350 questionnaires were developed and given to selected respondents who work in the top five banks in Klang Valley, Selangor, to elicit their perspectives on motivation and how it might be used to improve company performance. SPSS software Version 26 was used to evaluate the data and obtain the results. 340 respondents' responses were collected. Finally, in the final section of the study, the data are compared to theories, a discussion of critical concerns concerning motivation/performance is held, and a conclusion is reached. |
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KEYWORDS Relationship, Motivation, Job Performance, Extrinsic, Salary, Advancement, Working Conditions |
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Cite this paper Rohana Ahmad Shimi, Rudzi Binti Munap, Nur Nadiah Binti Mahbob, Chen Hong Lim, Ng Wen-Li Elaine, Loh Sin Yee Josephine, Xiao Mei Ong, Loon Eng Tai. (2022) Relationship of Extrinsic Factors Towards Job Performance of Sales Staff in Banking Industry: Mediated by Motivation. International Journal of Economics and Management Systems, 7, 539-548 |
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