Anastasios Liveretos, Ivo Draganov
In this paper results from a survey made among 24 global corporations, operating in 17 different industries, about the automated Identity and Access Management (IAM) and Customer Identity and Access Management (CIAM) solutions, currently employed by them, are presented. The survey is organized in 5 parts, containing eligibility statement, a couple of questions on the implementation of Identity Governance and Administration (IGA) technology, question on the IAM process, and separately – on the CIAM process, followed by a question on particular use-cases. The results are mostly consistent with the current trends in the field, found by other recent studies on a world scale. There are, however, interesting examples of exceptions into the application of IAM solutions for a few major companies and numerous specifics on the particular expectations and the actual success rate of handling all identities in the rest of the respondents. Useful directions for deeper investigation of the technical and organizational aspects of an effective implementation of IAM solutions could be derived from these results, followed by recommendations for more efficient exploitation.
Identity and Access Management, Customer Identity and Access Management, Identity Governance and Administration, System Integration, Data Migration, Business Process, Data Privacy Risk
Cite this paper
Anastasios Liveretos, Ivo Draganov. (2022) Identity & Access Management (IAM) and Customer IAM (CIAM): a Pulse Survey of Several Global Corporations Over Their Current Usage and Exploitation of Automated IAM and CIAM Solutions. International Journal of Computers, 7, 95-103