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AUTHOR(S):

Lise Asnur, Asmar Yulastri

 

TITLE

Level of Guest Satisfaction in Table Manner Event at Management of Food and Beverage Division Course

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ABSTRACT

The purpose of this study was to test and analyze 1) quality of waiter/waitress service at the Table Manner Event, 2) quality of the equipment and its accessories, 3) instructor of Table Manners, 4) event rundown, 5) room design, 6) quality of the dish and 7) event setting. This research used descriptive methods with quantitative data. The research sample was 47 people taken using a saturated sampling technique. The results of data analysis showed that all variables had a positive effect on the level of satisfaction of the guest at Table Manner Event. Implications of this study, the Table Manner committee must pay attention to five service indicators on service quality, so that guest satisfaction is met guests’ expectations

KEYWORDS

Table Manners, Satisfaction, Quality

 

Cite this paper

Lise Asnur, Asmar Yulastri. (2021) Level of Guest Satisfaction in Table Manner Event at Management of Food and Beverage Division Course. International Journal of Economics and Management Systems, 6, 510-517

 

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